FAQ
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Lost And Found
Read MoreThe Global Pet Security lost and found function makes the recovery process of your pet as easy as possible...
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Payments
Read MoreWhen purchasing the profile for your pet you are given 2 options:
Option 1: A one time payment of $125...
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QR Code Troubleshooting Guide
Read MoreIf you are having difficulty scanning the QR code on the pet ID Tag, here are some helpful tips 1. Enable camera ...
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Registering a Microchip
Read MoreA pet's microchip serves as a unique identifier, (think of it as your pet’s social security number) and is implanted for security purposes...
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Registering a Pet/Activating an ID Tag
Read MoreIf your new puppy arrived with a Global Pet Security tag it will still need to be activated...
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Returns
Read MoreIf you wish to initiate a return for your pet’s Global Pet Security profile, send an email tosupport@globalpet...
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Transferring a Pet
Read MoreIf you are receiving or rehoming a pet with an existing Global Pet Security profile, please follow the instructions below...
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Troubleshooting Common App Issues
Read MoreCheck your internet connection: One of the most common issues is a poor or unstable internet...
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Updating Owner Profile Information
Read MoreYour personal profile pertains to your information as the account owner. This is not the same as your pet...
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Updating Pet Bio Information
Read MoreYour pet’s bio consists of the following customizable categories: Health, Document Hub, Behavior, Grooming...
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Updating Profile Info
Read MoreAll of your active pet profiles can be found on the homepage of the app. Pet details that can be edited here are Type...