• Lost And Found

    The Global Pet Security lost and found function makes the recovery process of your pet as easy as possible...

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  • Payments

    When purchasing the profile for your pet you are given 2 options:

    Option 1: A one time payment of $125...

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  • QR Code Troubleshooting Guide

     If you are having difficulty scanning the QR code on the pet ID Tag, here are some helpful tips 1. Enable camera ...

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  • Registering a Microchip

    A pet's microchip serves as a unique identifier, (think of it as your pet’s social security number) and is implanted for security purposes...

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  • Registering a Pet/Activating an ID Tag

     If your new puppy arrived with a Global Pet Security tag it will still need to be activated...

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  • Replacing a Tag

    If your pet’s QR tag has been damaged or lost, please complete the “Replacement Tag Form” from this link...

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  • Returns

    If you wish to initiate a return for your pet’s Global Pet Security profile, send an email tosupport@globalpet...

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  • Transferring a Pet

    If you are receiving or rehoming a pet with an existing Global Pet Security profile, please follow the instructions below...

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  • Troubleshooting Common App Issues

    Check your internet connection: One of the most common issues is a poor or unstable internet...

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  • Updating Owner Profile Information

    Your personal profile pertains to your information as the account owner. This is not the same as your pet...

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  • Updating Pet Bio Information

    Your pet’s bio consists of the following customizable categories: Health, Document Hub, Behavior, Grooming...

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  • Updating Profile Info

    All of your active pet profiles can be found on the homepage of the app. Pet details that can be edited here are Type...

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