Check Your Tag ID

The tag ID you entered doesn't match the expected format. GPS tag IDs are printed on the back of your tag.

New tag format: ABC-1234567 (3 letters, dash, 7 digits)

Old tag format: ABCDEF-1234567 (6 characters, dash, 7 digits)

Do not enter your microchip number here — tag IDs always contain a dash.

Tag Replacement

Request a Replacement Tag

Your pet's profile, history, and data are fully protected. We'll update the tag number and keep everything else exactly as it is.

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Tag ID: —
Verified

Your contact information

Shipping address

Reason for replacement *

Please upload a photo of the damaged tag after submitting this form. This helps us understand how our tags are failing so we can continue to improve.

Tag size *

A $10.00 shipping & handling fee will be invoiced after your request is reviewed. Your pet's complete profile and history will remain fully intact — only the tag number will be updated.

Your information is secure and will only be used to process this replacement request.

Request Received!

We've got your request for . Check your inbox — a confirmation email is on its way.

What happens next
1
You'll receive a confirmation email with your request details.
2
Complete your $10 shipping & handling payment using the link in the email.
3
Your new tag will be linked to 's profile. All data and history stays exactly the same.
4
A final confirmation email will be sent once your new tag is shipped.